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To create new knowledge base article please click on Knowledge Base on the main navigation menu and click on Groups and a new page will show up. Now click on the button New Group. Group Name – Give this group a name example : Domains, Hosting etc… Short Description – Add groups short description will be used

In case you want to disable the Knowledge base feature go to Settings > Support > Configuration and check the Disable Knowledge Base feature from the system box  

To create new knowledge base article click on the item Knowledge Base on the main menu and click on New Article. Subject – Give a title of the article Group – Assign article to a specific group. Example Hosting, Domains etc. Internal – Check, if this is an article for internal members only and not for public